Available for new projects
Designing human
experiences for
AI-powered products.
AI UX · Enterprise · Fintech · Motion · Vibe Coding13+ Years
Karina Groppa — Senior UX/UI Designer
Currently
UnitedHealthcare — Medicare & Retirement
About

Designing the human
side of technology.

Thirteen years building products that work and feel right — across enterprise platforms, fintech apps, wellness systems, motion design, UX writing, and everything in between.

Right now I'm embedded inside UnitedHealthcare's Medicare & Retirement division — one of the most regulated and complex product ecosystems in the US. Before that: a design system from scratch for a Chilean bank, a motorcycle insurance product launched from zero, wellness platforms, streaming apps, and over fifty companies that trusted me with their digital products.

I care deeply about the intersection of beauty and purpose. About craft that earns trust. About showing up with full ownership — from the first research session to the final developer handoff. Design is both the discipline and the result.

I'm also moving deliberately into AI UX — not as a trend, but as the natural extension of the problem I've always worked on. Designing for complex, opaque systems where users don't fully understand what's happening underneath — and where a confusing interface costs real trust — is exactly what healthcare taught me. It turns out AI has the same challenge. The skills transfer directly.

13+Years designing digital products
50+Clients and companies across industries
M+Users reached — enterprise platforms & consumer apps
Available for new projectskarina.groppa@gmail.com
Selected Work

Ideas that turned
into impact.

Enterprise, fintech, insurtech, consumer — projects where design skill alone wasn't enough to ship.

012024–PresentFlagship

UnitedHealthcare M&R

Medicare & Retirement — AI-Adjacent Enterprise UX

Regulated Enterprise · AI-Adjacent UX · Complex Systems

VPP — Medicare Plan Details Redesign
Drug Cost Estimator
Group Retiree & OLE
Abyss 2.0 Design System Migration

Embedded inside one of the largest and most regulated health insurance ecosystems in the US. A significant part of this work involves AI-adjacent experiences — designing how AI-generated information is surfaced to elderly users, how automated recommendations communicate trust and transparency, and how intelligent systems integrate into enterprise workflows for people who are already cognitively overloaded. Four concurrent product tracks operating at the intersection of healthcare complexity and emerging AI-driven product patterns.

EnterpriseAI-Adjacent UXTrust DesignDesign SystemsAccessibilityRegulated UXWCAG 2.1
Scale
Millions of Medicare members
022024

UHC Rewards & Surest

Wellness & Engagement — AI-Driven Behavioral UX

Enterprise · AI-Driven Personalization · Health Data

Rewards & Incentive Flows
Surest — HSA Integrations
Health Connect Data Sync
Terminated Member Experience

Designed the rewards, wellness and engagement ecosystem inside UHC — where behavioral design meets personalization engines, health data privacy, and AI-driven incentive triggers. The challenge: making automated recommendations and intelligent nudges feel trustworthy rather than manipulative, to users making high-stakes decisions about their health. Built for expiration states, earnings visibility, and cross-platform sync that communicates system behavior clearly.

AI-Driven PersonalizationBehavioral DesignHealth DataTrust UXEnterpriseFigma
Scale
UHC active members
032025

Santander Prendarios

Loan Experience Redesign

Fintech · UX Research · Conversion Optimization

Redesigned the digital loan experience for Santander Prendarios — one of Argentina's largest banks — to increase user participation and conversion rates. Simplified a complex multi-step loan application into something fast, transparent and self-managed. Removed friction at every step, built trust through clarity, and made a traditionally opaque process feel like a product built for humans.

FintechBankingUX ResearchConversionProduct Design
Scale
National banking platform
042024

Río Uruguay Seguros

Motorcycle insurance — Digital product

InsurTech · Mobile · Motion Design

Helped one of Argentina's largest traditional insurance companies think, design and launch a new motorcycle insurance product from scratch. Took an entirely analog category into digital — building the product logic, the UX flows, the visual system and the motion design for a company that had never shipped a standalone digital product before.

InsurTechProduct Design0→1Motion DesignMobileWeb
Scale
National insurance market
Skills

Human skills for
digital experiences.

Craft, strategy, and the ability to operate inside environments that most designers find overwhelming.

Emerging Focus

AI UX Design

The natural extension of everything I've built in regulated, high-stakes systems — where users don't fully understand what's happening underneath, and trust is the product.

Human-AI InteractionConversational UITrust & Transparency DesignDesigning for UncertaintyStreaming & Loading StatesPrompt Design (UX lens)No-code AI ToolsVibe Coding
Design

Craft & Execution

UX/UI DesignInteraction DesignInformation ArchitectureProgressive DisclosureDesign SystemsVisual DesignMotion & Micro-interactionsAccessibility (WCAG 2.1)Cognitive Load ReductionData VisualizationMobile UX (iOS/Android)Responsive DesignError State & Edge Case DesignDesign Tokens
Process

Strategy & Navigation

UX ResearchUser InterviewsUsability TestingJourney MappingAmbiguity NavigationStakeholder AlignmentDesign Rationale CommunicationGovernance & Review FacilitationCross-functional CollaborationService DesignCompetitive AnalysisHeuristic EvaluationDesign ThinkingAgile / Scrum
Tools & Domain

Tools & Hard Contexts

Figma (Advanced)Auto Layout & Component ArchitectureFigJamProtopieFramerMaze / UserTestingMiroNotion / ConfluenceZeroheightJira / LinearVibe CodingRegulated Industry UXHealthcare / MedicarePharma Compliance UXFinancial Services UXEnterprise Legacy Systems

The real design challenge in regulated industries isn't the interface. It's the organization, the compliance constraints, the domain terminology, and the ambiguity — all arriving at once. Learning to navigate that is what separates good designers from designers who can actually ship.

Experience

Built across
industries.

Thirteen years of product design — from enterprise healthcare platforms to fintech apps, motion design, UX writing and a design system built from scratch for a Chilean bank.

Education
Master's in UX/UI — ExD
2024
Digital & Interactive Communication (UX/UI) — UCA
2016 — 2021
Graphic Design & Visual Communication — Da Vinci
2011 — 2014
Notable clients
UnitedHealthcareMedicare & Retirement · embedded
SantanderPrendarios · fintech platform
BCIBciPlus · banking design system
European UnionGraphic & UI design
PfizerPharma digital platform
Volunteer & Community
Lipedema ArgentinaFounder — 2019 to present
ADP ListUX/UI Mentor
TEDxVisual Designer 2020–2021

UX/UI Designer — Medicare & Retirement

UnitedHealthcare · MentorMate·Full-time · Enterprise Embedded
2024 — Present

Leading UX for key enrollment and pre-enrollment experiences inside one of the most complex and highly regulated product ecosystems in the US — designing for older adults making critical decisions about their health coverage.

  • Leading high-impact AEP workstreams — timeout flows, educational banners and plan selection logic — ensuring usability and regulatory alignment under strict compliance constraints.
  • Medicare Plan Details (VPP) — Redesigned how health plan value is communicated to elderly users, solving content density, progressive disclosure and CTA hierarchy across responsive, accessibility-first layouts.
  • Drug Cost Estimator — Translated incomprehensible insurance concepts (deductible stages, coverage tiers, catastrophic coverage) into navigable experiences with inline education systems and contextual coachmarks.
  • Designing and presenting interactive Figma prototypes for stakeholder alignment and user testing — collaborating with engineering, legal and content teams throughout.
  • Contributing to process improvement: organizing copy logic, streamlining design handoff and maintaining consistency across product teams.
EnterpriseRegulated UXAccessibilityWCAG 2.1FigmaStakeholder Alignment

UX/UI Designer — Rewards & Wellness

UnitedHealthcare · MentorMate·Full-time · Enterprise Embedded
2024

End-to-end UX/UI design for a nationwide wellness platform incentivizing healthy behaviors through a points-based system — where behavioral design, health data trust and enterprise compliance meet.

  • Shaped full user journeys for the rewards ecosystem: activity summaries, earning states, earnings expiration (urgency without manipulation) and new user activation flows.
  • Created high-fidelity prototypes and integrated microinteractions to enhance engagement and guide behavior without dark patterns.
  • Collaborated with product managers, engineers and content strategists to align on MVP scope and define experimentation strategies.
  • Supported A/B testing efforts — delivering testable component variants iterated from analytics and qualitative feedback.
  • Established scalable design patterns and improved overall product clarity and usability across the platform.
Behavioral DesignWellness UXA/B TestingHealth DataEnterpriseFigma

UI Lead & Designer

SwagCharm·Full-time · Product
2023 — 2024

Led the UI team designing, creating and implementing a scalable design system — while mentoring junior designers and building the component infrastructure that product and engineering relied on.

  • Led the design, creation and rollout of a scalable UI design system used across the product.
  • Developed standardized UI components and tooling that improved team productivity and code delivery consistency.
  • Collaborated with development and product teams to bridge design and implementation.
  • Mentored junior designers — giving structured feedback and guiding their professional growth.
Design SystemsUI LeadComponent ArchitectureMentoringFigma

UX/UI Designer

BCI — Ki Teknology · Nisum·Full-time · Enterprise
2022 — 2024

Designed the BciPlus digital experience for a major Chilean bank — building the product's Figma library from scratch, designing across mobile and desktop, and working inside a multi-disciplinary team with strict brand and compliance guidelines.

  • Led design, creation and organization of the BciPlus Figma library from scratch for a brand-new banking product.
  • Designed and prototyped solutions for business and consumer flows; coordinated with development to ensure implementation quality.
  • Applied cashback platform requirements for the South American market — bridging UI/UX, PO and dev in a cross-functional workflow.
  • Ensured consistent compliance with mobile and desktop UI/UX criteria based on library, guidelines and brand manual.
FintechBankingDesign SystemComponent LibraryCross-functionalFigma

UX/UI Designer — Motion & UX Writing

Paisanos·Full-time · Agency
2020 — 2022

Principal designer for 10+ recognized companies — delivering UX strategy, motion design, UX writing and high-fidelity product design. Worked directly with clients and stakeholders across fintech, insurtech, streaming and more.

  • Principal designer on 10+ client projects including Santander Prendarios, Río Uruguay Seguros and Flixxo — from research and IA through final interactive prototypes.
  • UX Writer for 4 clients — writing interface copy, onboarding flows and micro-copy that simplified complex products for everyday users.
  • Delivered motion design and animated UI components using After Effects — bringing products to life beyond static screens.
  • Conducted user research, designed wireframes, storyboards and user flows; delivered assets to development with full specification.
Motion DesignUX WritingFintechInsurTechResearchAfter EffectsFigma

UX/UI Designer & Mentor

Freelance — 50+ clients·Freelance · Various
2017 — 2022

Designed independently for 50+ companies across branding, digital products, motion and UI — including the European Union, Santander and Lasfor. Simultaneously taught UX/UI at Coderhouse and mentored entrepreneurs at Potencia Digital.

  • Worked with 50+ companies and clients across Argentina and internationally — including the European Union, Santander and global NGOs.
  • Advanced UX/UI Tutor at Coderhouse — guided 25+ students per cohort from UX research through high-resolution functional prototypes.
  • Design Thinking Mentor at Potencia Digital — facilitated workshops, interviews, journey maps and value proposition canvases for female entrepreneurs.
  • Created brand identities, motion graphics, video content, prototypes and design systems across diverse industries.
FreelanceTeachingBrand IdentityMotion GraphicsUX EducationDesign Thinking
Contact

The future is AI-powered.Great experiences are still human.

Let's create something great together.

Find me on
Buenos Aires, Argentina·karina.groppa@gmail.com·behance.net/karinagroppa